The South African Social Security Agency (SASSA) has issued a stern warning to the public regarding the unauthorized and illegal use of its name, logo, and brand by a group or organisation known as “Ubuntu Life.” The agency made clear that it has no affiliation with the entity and denounced any implication of a relationship between the two.
“SASSA wishes to unequivocally distance itself from any association with this entity and to refute any claims or suggestions that Ubuntu Life is affiliated, endorsed, or contracted by SASSA in any capacity,” said Mr. Paseka Letsatsi, the official spokesperson for the agency.
As a statutory body tasked with administering and disbursing social grants in South Africa, SASSA emphasized that the unauthorized use of its identity is a serious violation. “Any misuse of its identity, name, logo, representations suggesting affiliation, constitutes a serious misrepresentation and potential violation of South African law, including the Trademarks Act and relevant fraud legislation,” the agency noted.
Chief Executive Officer Mr. Themba Matlou called on South Africans to remain alert and to exercise caution. “SASSA does not outsource grant applications or beneficiary services to private companies such as Ubuntu Life or any other company for that matter,” said Matlou. “We appeal to the members of the public, especially our beneficiaries, not to fall prey to these fraudulent acts committed in SASSA’s name.”
He further underlined that all SASSA services are provided free of charge, and only by its officially employed personnel. “SASSA does not charge any fees for social grant services as the services are rendered for free only by employed SASSA officials,” he said.
“All official SASSA communications come via its official platforms and service points,” Matlou added, warning citizens not to engage with unverified actors claiming to represent the agency.
Members of the public who have been approached or misled by Ubuntu Life or similar entities are urged to report the matter to the nearest South African Police Service. Alternatively, they may contact SASSA directly via its toll-free line at 0800 60 10 11 or email GrantEnquiries@sassa.gov.za.
In a final note, SASSA confirmed that legal action is already underway. “SASSA’s legal team has taken steps to initiate formal action against the unlawful use of its brand and will pursue all legal avenues to protect the integrity of its services and the safety of South African social grant beneficiaries,” the agency stated.